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Trust & Safety

Padi Child Safety Standards

Last updated: May 28, 2026

Padi has zero tolerance for child sexual abuse and exploitation (CSAE). This page sets out our public standards, the controls we operate, and how anyone — user, parent, employee, or member of the public — can report suspected abuse.

If you believe a child is in immediate danger, contact local law enforcement first. In Sierra Leone, dial 019 (Sierra Leone Police) or 117 (national emergency).

Our commitment

  1. Zero tolerance. Child sexual abuse material (CSAM), sexual extortion of minors, grooming, sexualised content involving anyone under 18 (real or computer-generated), and any solicitation of, or attempt to solicit, sexual contact with a minor are strictly prohibited on Padi. Accounts found engaging in any of these behaviours are permanently banned. We cooperate fully with law enforcement.

  2. Age gate. Padi requires users to be at least 16 years old (Terms §1.1). We enforce this at sign-up and as a server-side check on profile updates.

  3. No public-by-default child accounts. Padi does not market to or onboard users known to be under 13. Padi is not enrolled in Google Play's Designed for Families programme.

  4. No third-party content sharing without disclosure. User-uploaded photos, videos, voice messages, marketplace listings, moments posts, and chat content stay between users and our trust-and-safety team and law-enforcement partners when reported. We never share user content for any other purpose.

How we detect CSAE

  • User reports. Every message bubble, marketplace listing, moments post, discover post, and profile page exposes a "Report" action. Reports are routed to our moderation queue.
  • Block + filter. Users can block other users; blocking hides the blocked user's content and stops them from contacting the blocker.
  • Proactive review. Our trust-and-safety team triages reports through the Padi superadmin moderation surface; high-priority categories (including CSAE-related reports) are reviewed in under 24 hours during business hours and escalated 24/7 to on-call staff.
  • Compliance hand-off. Confirmed CSAE content is preserved per applicable law and reported to relevant authorities, including the U.S. National Center for Missing & Exploited Children (NCMEC) where Padi has a U.S. nexus, and to Sierra Leone Police where the offence has a Sierra Leone nexus.

How to report

If you encounter content or behaviour you believe constitutes CSAE on Padi:

  • In the app: Tap the ⋯ on the message / post / listing → Report → choose the CSAE-related reason. Reports include the relevant content and metadata so our team can act quickly.
  • By email: safety@getpadi.app. Include screenshots, user names, and the date/time you saw the content. We respond to every report within 48 hours.
  • For urgent threats to a child: Contact local law enforcement first, then notify us so we can preserve evidence and disable accounts.

You may report anonymously. We will not retaliate against reporters acting in good faith.

What happens after a report

  1. Triage by the trust-and-safety team — typically within 24 hours.
  2. Action — confirmed violations result in immediate account termination, content removal, and (where applicable) IP/device-level bans.
  3. Preservation + reporting — we preserve evidence per applicable law and report to NCMEC and Sierra Leone Police where required.
  4. Follow-up — if you provided contact details, we will update you on the outcome where doing so does not compromise an ongoing investigation.

Designated point of contact

Trust & Safety, Padi Email: safety@getpadi.app Mail: NexGen UX & Engineering LLC, attention: Trust & Safety, 16192 Coastal Highway, Lewes, DE 19958, USA

We review and update this page at least annually, or sooner if our practices change.